We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case or matter to discuss your concerns and we will do our best to resolve any issues at this stage.

If you would like to make a formal complaint about our services provided in England and Wales, then you can read our full complaints procedure here >